# Customer Review Request Eligibility Sheet

Canonical page: https://waitlist.crany.ai/marketing-templates/customer-review-request-eligibility

By Tangenix. Published 2026-10-24. Category: Customer proof.

Check experience, neutral selection, destination rules and incentives before asking a real customer for an honest software review.

## Task

Decide whether a proposed customer-review request is appropriate before writing or sending it.

## When to use

Use this when an authorized business wants genuine reviews from people with actual product experience. Check the named destination and request mechanics rather than optimizing for positive ratings.

## Choose another approach when

You intend to solicit reviews from people who never used the product, route only happy users to a public review platform, or condition a reward on a favorable rating.

## Inputs

- The real customer-experience criteria and proposed neutral selection method.
- Current rules of the actual review destination, including relationship and incentive restrictions.
- Any proposed incentive, the request wording and the owner responsible for the program.

## Template

    Review destination / current rules / checked date: [actual source]
    Experience criteria: [real task or usage; no invented account history]
    Selection rule: [do not select only people expected to praise the product]
    Relationships relevant to eligibility: [employee, friend, partner or other]
    Incentive proposed? [exact terms; check whether destination permits any]
    Sentiment condition: none; reject explicit or implied positive-rating requirements
    Disclosure need and destination treatment: [not assumed from a generic template]
    Request wording intent: honest experience, optional participation, no scripted opinion
    Private support route: [available regardless of whether a public review is favorable]
    Decision: eligible within rules / revise / hold
    Sending authorization: [separate operational step]
    No rating, review text or customer experience is fabricated.

## Illustrative example

This is not a Crany customer result. Replace example details with verified facts.

    Fictional example: a software founder proposes asking only respondents who selected the happiest satisfaction score to post a public review. The eligibility sheet rejects that selection rule and requires a neutral experience-based approach.
    A proposed gift also needs the named platform's current policy. The team cannot assume a disclosure makes every incentive permissible, and it cannot tie a benefit to five stars.
    The sheet contains no ready-made positive review for the customer to copy. It does not send a request or submit a rating, and a person can receive support regardless of what they choose to say publicly. Crany’s prelaunch waitlist is not treated as proof of product-use experience.

## How to use

1. Define real experience criteria and inspect the actual destination’s current rules.
2. Review selection and incentive mechanics for pressure toward a particular sentiment.
3. Approve a bounded honest request process before any separately authorized sending step.

## Checks

- Customer selection does not depend on an expected positive review.
- No incentive is assumed acceptable merely because it would be disclosed.
- The business has not supplied a fabricated or scripted customer opinion.

## What to measure

Track proposals held for experience, selection or platform-policy gaps. Assess honest participation separately from average rating. This editorial eligibility sheet applies US FTC guidance as a source and does not certify every jurisdiction or platform.

## Research and sources

The US FTC’s marketer guide calls for actual experience, neutral solicitation and checking platform incentive rules. This original pre-request sheet is not legal certification and performs no outreach or review submission.

- [US FTC: Soliciting and Paying for Online Reviews](https://www.ftc.gov/business-guidance/resources/soliciting-paying-online-reviews-guide-marketers) — checked 2026-10-24. Actual product experience, neutral solicitation, sentiment-independent incentives and destination-specific rules. No outreach or global legal certification.

Prepared with AI assistance. Sources support the stated principles; they do not endorse Crany or guarantee performance.

## About Crany

Crany is an AI marketing co-founder in development for software founders and vibe coders. It is designed to strategize, execute approved marketing and improve based on results. These free resources are usable independently of app access. The public waitlist is at https://waitlist.crany.ai/.