# Launch Feedback Routing Map

Canonical page: https://waitlist.crany.ai/marketing-templates/launch-feedback-routing-map

By Tangenix. Published 2026-10-24. Category: Launch operations.

Route launch bugs, buyer questions and research observations to named destinations with clear ownership, limited data and a visible handoff status.

## Task

Define where each kind of launch feedback goes and who accepts responsibility for it.

## When to use

Use this when comments, support messages and beta observations arrive through several surfaces and relevant information is being lost between people. Keep urgency assessment in the separate support-triage process.

## Choose another approach when

You intend to publish private support content by default, need an active security-incident procedure, or want to promise an automatic response system that is not configured.

## Inputs

- The real feedback entry points and monitored destinations your team already uses.
- People responsible for product defects, offer questions and research learning.
- A safe minimum-data policy and the existing escalation route for sensitive reports.

## Template

    Entry point: [support, approved community, form or other]
    Feedback kind: access bug / task defect / offer question / research observation / other
    Minimum useful record: [symptom, attempted task and relevant context]
    Private or sensitive content: [keep out of public routing records]
    Destination / visibility: [existing monitored place and access boundary]
    Primary owner / backup: [named responsibility and coverage]
    Acceptance evidence: [owner acknowledged the handoff, not just a forwarded message]
    Priority reference: [separate triage decision]
    Next status for the reporter: [truthful state; no invented resolution time]
    Cross-category learning: [link or summary, not copied private details]
    Closure evidence: [resolved task, answered question or research decision]
    Unowned item check: [who reviews missing acknowledgements]
    Sensitive reports follow the existing private escalation route. This map does not create access, send messages or configure automation.

## Illustrative example

This is not a Crany customer result. Replace example details with verified facts.

    Fictional example: a tester reports that the invitation link fails, and also says the announcement sounded like a public release. The route map sends the access symptom to the product-support owner and a minimal wording observation to the marketing owner.
    The marketing record does not copy the tester’s email address or private project notes. Both owners acknowledge their part; forwarding the same thread into two tools is not treated as accepted ownership.
    Support triage still determines urgency. The map tracks destinations and handoffs instead. A private security report uses the team’s existing private escalation path rather than becoming a public issue by default.

## How to use

1. List actual intake routes and define the minimum information each owner needs.
2. Assign monitored destinations, primary owners and backup responsibility without changing permissions.
3. Check that handoffs are acknowledged and close the loop using real resolution evidence.

## Checks

- Destination visibility is appropriate for the information being routed.
- Routing and urgency are separate decisions, so a category label does not hide an urgent blocker.
- No unconfigured integration or automatic acknowledgement is claimed to exist.

## What to measure

Track unowned items, handoff acknowledgement and feedback lost between categories. Inspect whether an answered question or resolved task reaches the right record. A routing map does not guarantee response times, fixes or a reduction in support volume.

## Research and sources

GitHub documents structured issue inputs, labels and assignees. Atlassian includes post-release feedback and support. This original destination map is not GitHub configuration or permission to expose a private report.

- [GitHub Docs: Syntax for issue forms](https://docs.github.com/en/communities/using-templates-to-encourage-useful-issues-and-pull-requests/syntax-for-issue-forms) — checked 2026-10-24. Structured input, labels and assignees for GitHub issue forms, currently documented as public preview. No automation or privacy guarantee implied.
- [Atlassian: Product release guide](https://www.atlassian.com/agile/product-management/product-release) — checked 2026-10-24. Deployment, release coordination, user feedback and post-release support. Vendor promotion and guaranteed-effectiveness claims are not adopted.

Prepared with AI assistance. Sources support the stated principles; they do not endorse Crany or guarantee performance.

## About Crany

Crany is an AI marketing co-founder in development for software founders and vibe coders. It is designed to strategize, execute approved marketing and improve based on results. These free resources are usable independently of app access. The public waitlist is at https://waitlist.crany.ai/.