By Tangenix · Published 2026-10-24 · Free template

Customer Review Request Eligibility Sheet

Check experience, neutral selection, destination rules and incentives before asking a real customer for an honest software review.

Read this resource as Markdown

When to use this template

Use this when an authorized business wants genuine reviews from people with actual product experience. Check the named destination and request mechanics rather than optimizing for positive ratings.

Choose another approach when: You intend to solicit reviews from people who never used the product, route only happy users to a public review platform, or condition a reward on a favorable rating.

Gather these inputs

• The real customer-experience criteria and proposed neutral selection method.
• Current rules of the actual review destination, including relationship and incentive restrictions.
• Any proposed incentive, the request wording and the owner responsible for the program.

Copy and adapt the template

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Worked example

Illustrative example, not a Crany customer result. Replace every example detail with facts you can verify.

Fictional example: a software founder proposes asking only respondents who selected the happiest satisfaction score to post a public review. The eligibility sheet rejects that selection rule and requires a neutral experience-based approach.
A proposed gift also needs the named platform's current policy. The team cannot assume a disclosure makes every incentive permissible, and it cannot tie a benefit to five stars.
The sheet contains no ready-made positive review for the customer to copy. It does not send a request or submit a rating, and a person can receive support regardless of what they choose to say publicly. Crany’s prelaunch waitlist is not treated as proof of product-use experience.

How to use it

1. Define real experience criteria and inspect the actual destination’s current rules.
2. Review selection and incentive mechanics for pressure toward a particular sentiment.
3. Approve a bounded honest request process before any separately authorized sending step.

Check before using it

• Customer selection does not depend on an expected positive review.
• No incentive is assumed acceptable merely because it would be disclosed.
• The business has not supplied a fabricated or scripted customer opinion.

What to measure

Track proposals held for experience, selection or platform-policy gaps. Assess honest participation separately from average rating. This editorial eligibility sheet applies US FTC guidance as a source and does not certify every jurisdiction or platform.

Research and sources

The US FTC’s marketer guide calls for actual experience, neutral solicitation and checking platform incentive rules. This original pre-request sheet is not legal certification and performs no outreach or review submission.

• US FTC: Soliciting and Paying for Online Reviews — checked 2026-10-24. Actual product experience, neutral solicitation, sentiment-independent incentives and destination-specific rules. No outreach or global legal certification.

This original template and worked example were prepared with AI assistance. Source documentation supports the principles stated above; it does not endorse Crany or guarantee this template’s performance.

About Crany

Crany is an AI marketing co-founder in development for software founders and vibe coders, designed to strategize, execute approved marketing and improve based on results. This free resource is usable independently of the product. Join the public waitlist.